All AFS/IBEX employees continue to place a high priority on providing outstanding customer service and delivering to you, our customers, the product you have come to expect and deserve from us. As a company who has prided itself on long term relationships built upon the foundation of excellent customer care and client centered focus, I am pleased to share with you some of our products and processes designed to assist you, our business partner, and add ease and convenience to all, especially those working remotely.
- For qualified agents, the ability for AFS/IBEX to collect via ACH the finance agreement policy(ies) down payment on your behalf from your insureds
- An improved cancellation avoidance program that allows you (the agent) to hold policy cancellations online directly in our PBS Premium Finance System
- AFS Anywhere allows you and your insured clients to access AFS/IBEX’s online system directly from your tablet or smart phone
- Improved Integrated Voice Response System (IVR) to provide easier user access and a more robust array of options
- Email capabilities to send Invoices/Notices to one or multiple insured email addresses reducing mail time and ensuring delivery to key people for prompt payment
- Coming Soon - in the very near future, the ability for you and your insured clients to execute premium finance agreements and other documents from your computer via DocuSign®
If you would like to learn more about any of these features, or want to let us know how we can be of further assistance, please contact your Sales Manager, call our Customer Service at 877-AFS-IBEX, or continue browsing our website.
We are very excited to offer these new tools and all our existing services with hopes they make the AFS/IBEX experience even better for you, your teammates, and customers. Thank you for your loyalty and patronage, and by all means, please continue to stay safe.